4634 FM 2920
Suite E
Spring, Tx 77388

Customer Information

 SELECTIONS: Before receiving an estimate it is recommended that the customer narrow down options based on cabinet, tile and/or other items that may a"ect the final decision. Before we can start the scheduling process, all details must be confirmed, including but not limited to product, color, edge style(s), sink option(s) and backsplash option(s) and payments must be paid in full based on the final selected details. Actual slabs will be tagged and approved for the project prior to scheduling.


ESTIMATES: Our estimate is based on the drawing provided by either the customer or the contractor. Prices are subject to change to our measurements and templates. The price received includes one trip for templating and one trip for installation. Additional trips can be completed at an additional charge of $125.00 for each additional trip, scheduled on a day that that best meets our schedule demands. 

SCHEDULING: Template: All details must be confirmed prior to scheduling a template. Customer must be on site at time of template to confirm all information in writing. All items purchased outside of including but not limited to sinks, free standing range, slide in range, down draft and/or cook tops must be on site at time of template. Apron front/farm sinks must be installed prior to our template visit, unless the sink manufacture suggests otherwise. All cabinets receiving countertops must be permanently installed, set, level and properly secured to the wall and/or floor and no adjustments are to be made after the completion of a template. will not level or adjust cabinets. . HIGHLY recommends that NO ADJUSTMENTS be made after the completion of a template. If cabinets are adjusted after the completion of a template, a secondary template must be completed at an additional charge of $150.00. success rate is highest if we are able to template on bare cabinetry (no existing countertops). If your project is an existing kitchen or remodel and your existing countertops cannot be removed before your scheduled template, the countertops must be cleared o" and no fixtures, dishes, décor, etc. are to be left of the existing countertop. By choosing to template over an existing countertop, you are acknowledging that you understand the possibility for unnecessary gapping and acknowledge that . cannot be held responsible for said possible gapping. Tear out and disposal services are available at an extra service charge. Should the customer choose to hire to complete a tear out service, . cannot be held responsible for any patchwork that may be required after the tear out of your old countertop, including but not limited to wallpaper, tile, spackle, trim, mirrors, etc. cannot accept any responsibility for the integrity of the cabinets or any knee walls after removal of the old countertops. Should determine that there is an issue with your cabinets, the determination, if possible, will be made at the time of template and reserves the right to re-schedule your template and/or installation until proper adjustments have been made. 

Fabrication: Fabrication will not begin until all information has been confirmed in writing with the customer, including but not limited to, sink information, any and all cut out information, edge profiles, etc. There is a  grace period between template and fabrication that allows for any changes in the confirmed details.  template dimensions will be placed on your slab by our fabrication team who will determine the best placement. Some granite has variations and movement. An appointment to view slabs prior to template date is highly recommended.. suggests that the customer select their individual slabs, and complete a layout on any directional stones (stones with movement).. , the home owner therefore accepts the direction and color of the stone as well as the seam placement, as is. All seams are completed within stone industry standards. 

Installation: Installation dates are scheduled 3-7 business days before the installation. depending on selections, inventory and availability of material(s). Installation dates can NOT be guaranteed and may be rescheduled due to inclimate weather or other construction delays . 

Cabinets must be ready to accept the countertop installation. All plumbing must be disconnected prior to the delivery of the countertops. All faucets and other accessories requiring a hole to be drilled into the countertop must be on site at time of installation. Our installation crew will attach an under mount sink and/or test fit your drop in sink and/or cook top stove.does not install drop in sinks. This is the responsibility of individual that is reconnecting your plumbing. . does not install your cook top stove. This is the responsibility of the customer or their not responsible for moving any major appliance(s). If appliance(s) cannot be moved before the installation date, a seam can be/will be added for installation purposes OR  you have the option to sign the waiver on our Certificate of Completion agreeing that  cannot be held responsible for any damages caused by moving any appliances. ADDITIONAL INFORMATION: All payments for materials and services must be paid in full prior to scheduling. Should pricing increase after the completion of a template, the balance must be paid in full within 24 hours and before fabrication begins. Should the new balance not be paid within the 24 hour grace period,  reserves the right to reschedule your installation date. Should there be a decrease in cost after the completion of a template, a refund will be mailed to you within 7 days after the completion of the installation does not o"er electrical work. We ask that you DO NOT schedule any other trades such as plumbing, electrical work, floor preparation, etc on the same day as is scheduled to be in your home. Should there be other trades scheduled at the same time as our services, we reserve the right to reschedule your installation.  does not mount or recommend mounting a dishwasher to the countertops. If a dishwasher is not mounted to the cabinetry we recommend using a dishwasher mounting bracket, which can be supplied at an additional and minimal charge. If the countertops are not correct, we need to be notified immediately (within 72 hours). We will not be responsible for any work that is done after the countertops are installed, including but not limited to tile, plumbing, painting, wallpaper.